Items with proof of purchase can be returned within 30
days. Returns with a gift receipt will be refunded in the form
of a Merchandise Credit for the purchased amount, while returns
with an original receipt will be refunded in the original form
Please note that returned items must be in new condition. We
cannot accept returns on monogrammed/personalized items, custom
upholstered furniture and made to order items, final sale items,
some specific special order items and perishable food. Sorry, we
cannot accept returns due to normal wear and tear. Prior
purchases are not eligible for price adjustments.
Ways to Return
When the return is made because of a product defect, you need to
return the package using the return label given by us and we will pay the shipping fee. However if you
use a random courier, we might not able to compensate your
If the return is made because of a problem of customer side, you
need to send the package to our US warehouse address by yourself.
Items without an original receipt or gift receipt.
Monogrammed or personalized items
Made to Order items, including custom rugs, fabric by the yard
Final sale items
Items damaged through normal wear and tear
Because grocery products' packaging can change from time to time, we
do not accept a return request for packaging difference.
Due to voltage difference of countries, the product you buy might be not usable in your country. Please ask
us before purchase if you are not sure.
Refund Processing Timeline
We will begin the refund process right after we receive the returned package. Usually it takes additional 3~5 days when you paid by credit card.
Original Receipt - Returns with the original receipt will be
refunded in the original form of payment.
Gift Receipt - Returns with a gift receipt will be refunded in
the form of a Merchandise Credit for the amount on the gift