Shipping method

The shipping method depends on the country where you are. We ship with various couriers like USPS, UPS, Fedex, Asendia, Aramex, SF-Express and so on.

Delivery time

We usually ship in 1 week and it usually takes 1~2 weeks to deliver. However sometimes international delivery process will get affected by various factors like international matters, domestic delivery problems and/or customs procedures and it can be delayed more time. If you are in a hurry, ask us before purchasing.

About return/exchange

If the product you got is broken or missing, please tell us in 14 days after you received the package. We will make a return/exchange procedure. However because grocery products' packaging can change from time to time, we do not accept a return request for packaging difference.

About electronics and appliances

Due to voltage difference of countries, the product you buy might be not usable in your country. Please ask us before purchase if you are not sure.